Terms and conditions

Terms and conditions

Welcome to Swan Cruise Ha Long website  www.swancruiseshalong.com . Please read our terms & conditions carefully. When you book online or register to book Ha Long cruise holidays packages with us via online reservation form, by phone or email, you are deemed to have read and accepted our booking term & conditions, these conditions must approved on behalf of all member in the group.  

Terms and conditions

Welcome to Swan Cruise Ha Long website www.swancruiseshalong.com. Please read our terms & conditions carefully. When you book online or register to book Ha Long cruise holidays packages with us via online reservation form, by phone or email, you are deemed to have read and accepted our booking term & conditions, these conditions must approved on behalf of all member in the group.

Basic public rates

All the prices for cruise are generally based on per person, not per cabin and charged by US dollar

Deposit and final payment

We normally request guests to deposits 50% of the total cost which will be processed via secured ONEPAY payment gateway. The terms and conditions of your reservation will be applied once your deposit is paid. 

The rest of payment can be made by cash, credit card or bank transfer at Swan Office (address: 6A Le Thanh Tong street, Hon Gai harbour)

Cancellation Charges

1. Cancellation by guest: 

Any cancellation should be referred to sale department of Swan Cruise by writing email, follows these below terms.

No of customers

 Charge 50%

Charge 75%

Charge 100%

From 1-4 cabins 

Upon 3 days before check-in date

Upon 2 days before check-in date

 Upon 24 hours before check-in date

Over 4 cabins

Upon 15 days before check-in date

Upon 10 days before check-in date

 Upon 5 days before check-in date


2. Cancellation by SWAN CRUISES

We reserve the right to cancel your booking under some unavoidable circumstances such as: Weather conditions, wars, civil strife, industrial disputes, natural disasters, terrorism, or order from the Local Authority. 

We have to cancel your trip due to bad weather conditions to guarantee the safety of tourists. Following policies will be applied for bad weather : 

a. If the cancellation is informed before guests leave Hanoi to Halong Bay( and guests have not used any service yet): 100% refund.

b. If the cancellation is informed during the trip (guests have already used some services: transfer, lunch, day trip, hotel in Halong…): Only the actual fees of these services will be charged and we will refund whole remained amount.

c. If the cancellation is informed before 8:00 a.m and the trip is cut down from 3 days/2 nights to 2 days/1 night. You have to pay for 2 days 1 night cruise

d. If the cancellation is informed when our guest  already spent the first night and the 2nd day activities until 3:00-5:00pm, 75% of package 3 days 2 nights will be charged

The cancellation is announced ONLY by Quang Ninh Local Port Authority and often in short notice of time. Therefore your understandings in these situations are highly appreciated.

Insurance

Insurance on board is applied if the real loss/ damage/ body injuries occur. Swan Cruises is strongly suggestion to buy international travel insurance before cruise date.

Liability

Swan Cruises Company accepts no responsibility for any loss, injury, damage or delay due to natural disaster, politic actions, bad weather or any unavoidable circumstance.

Report of property loss or damage by guests

By signing up the registration form, as well as sending direct booking or making reservation through travel agencies which our partners stay at Swan Cruises Halong, the guests confirm that they have acquainted themselves and accepted the terms and conditions of property loss or damage

Regulations are applied for all guests staying on the premises of Swan Cruises. In case of any equipment loss or damage by the guests, a report of equipment damage shall be executed and guests will be charged to their account the real value of these items: Bath mat, door key, hair dryer, morror, pillow, slipper...

The guests are required to use the property and equipment belonging to Swan Cruises with care, compliance with these rules, fire safety regulations, sanitary standards and public order requirements.

Children policy

a. Children under 5 years old are FOC, sharing room with parents.

b. Children from 5 to 8 years old are charged 50%, sharing room with parents.

c. Children from 9 to 11 years old are charged 75%, sharing room with parents.

d. Two children under 12 years old staying in a separate cabin will be charged 75% of the adult price. Children from 12 years old above will be charged the same as adult's price.

Confirmation policy

All confirmations are generally confirmed by returned email or fax. In case immediate confirmation is not possible, we will inform you the booking 

status at the time of reservation.

Passenger’s information

Clients are requested to submit or send us via email all passenger details at least 24 hour prior to check-in. Passengers' details includes: Full name, date of birth, gender, nationality, passport number, Vietnam via expiry date, contact number.


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