Terms

Terms and conditions

Terms and conditions
Welcome to Swan Cruise Ha Long website. www.swancruiseshalong.com Please read our terms & conditions carefully. On booking online or register to book Ha Long cruise holidays packages with us via online reservation form, by phone or email, you are deem to have read and accepted our booking term & conditions, these conditions must approve on behalf of all member in the group.


Terms and conditions
Welcome to Swan Cruise Ha Long website. www.swancruiseshalong.com Please read our terms & conditions carefully. On booking online or register to book Ha Long cruise holidays packages with us via online reservation form, by phone or email, you are deem to have read and accepted our booking term & conditions, these conditions must approve on behalf of all member in the group.

Basic Public rates
Prices are being shows on site are valid until 1th , May, 2015. All the prices for cruise are generally quote base on per person, not per cabin and charge by American dollar

Deposit and final payment
We are normally request guest to deposits 30% of the total cost. Final balance payment will be completed within18 days before departure.  Full payment must be made at time of booking if made within 20 days of departure. We reserve the right to cancel your booking and apply the relevant cancellation charge (detailed as below) if we do not receive all payment at the due time.

Cancellation from clients
You need to notify the company in writing as soon as possible if you or any member of your party needs to cancel your cruise holiday with us. The cancellation charge is base on the total invoice charge

Cancellation charges payable to the company are shown in below here:

For FIT Period before departure

Cancellation charge

Group from 1-3 cabins

Group from 4-6 cabins

More than 20 days -No cancellation charge

Between 29-08 days      

No cancellation charge   

30% of each cancelled cabin

Between 07-04 days      

30% of each cancelled cabin

50% of each cancelled cabin

03 days and below         

100% of each cancelled cabin  

 For GIT

Time 

Group from 7 cabin up  

Full charter

More than 60 days         - No cancelled charge     

Between 59-30 days- 30% of each cancelled cabin         

50% of each cancelled cabin

Between 29-10 days      

60% of each cancelled cabin    

75% of each cancelled cabin

10 days and below         

100% of each cancelled cabin

Cancellation by HA LONG SWAN CRUISES

In the event of strikes, lockouts, stoppage of labor, riots, weather conditions or any other reason whatsoever, we have the absolute right to cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice. Ha Long Swan Cruises, but is not obliged to, substitute another vessel for any sailing and cannot be liable for any loss to the passenger by reason such as cancellation, advancement, postponement or substitution.

Insurance
Insurance on board is applied if the real loss/ damage/ body injuries occur. Swan Cruises is strongly suggestion to buy international travel insurance before cruise date.

Liability
The liability of the company and any other party that may be involved in providing services in connection with any of the holidays in this brochure may be limited where international apply.

The company is not to be heil responsible for any act, event or omission during the time passengers are not aboard the vessel.

Beside we also provide professional travel liability insurance package with limit of indemnity up to US$250,000 provide a safeguard and immediate help for problems occurred during the trip.

Children policy
The FOC rate for children under 4 years old is applicable for one children sharing a cabin with two adults (No extra mattress), limited to one child per cabin and maximum 1 child / cabin

The Child Rate for children from 4 to 12 years old is applicable for one children sharing a cabin with two adults (No extra Mattress), limited to one child per cabin.

Two children below 12 staying in a separate cabin will be charge 75% of the adult price. Children from 12 years older will be charged the same as adults.

 Extra bed is available with additional charge at 20$ /night (upon your request)

Confirmation policy
All confirmations are generally confirmed by return email or fax. In case immediate confirmation is not possible, we will inform you of the booking
status at the time of reservation.

Passenger’s information
Client is requested to submit or send us via email all passenger detail at least 24 hour prior to check-in passengers: Full name, Date of birth, Gender, Nationality, Passport number, Vietnam via expiry date, contact number.