In summer from July to September in Viet Nam, during this period of time it may occur typhoons influencing on Halong, Quang Ninh. It is very important that you read our Terms of Condition in case of being canceled by Swan Cruises:

We have to cancel your trip due to bad weather conditions to guarantee the safety of tourists. Following policies will be applied for bad weather :

a. If the cancellation is informed before guests leave Hanoi to Halong Bay( and guests have not used any service yet): 100% refund.

b. If the cancellation is informed during the trip (guests have already used some services: transfer, lunch, day trip, hotel in Halong…): Only the actual fees of these services will be charged and we will refund whole remained amount.

c. If the cancellation is informed before 8:00 a.m and the trip is cut down from 3 days/2 nights to 2 days/1 night. You have to pay for 2 days 1 night cruise

d. If the cancellation is informed when our guest  already spent the first night and the 2nd day activities until 3:00-5:00pm, 75% of package 3 days 2 nights will be charged

The cancellation is announced ONLY by Quang Ninh Local Port Authority and often in short notice of time. Therefore your understandings in these situations are highly appreciated.

The weather is unpredictable so that we try to update the weather condition as fast as possible. Do please contact us to be advised for your next plan.