“Exceptional service!!”

It is my great pleasure to review Swan Cruises because we had an exceptional experience on our recent 3 day/2 night tour. The boat was lovely. Well maintained, well appointed, comfortable and clean. Everything was newly varnished and painted. The cabins, dining room and upper deck were elegant and beautiful. All the staff was attentive and friendly. They were polite and warm and we felt pampered the entire trip. In particular the service we received from Tuan and Peter was incredible and we had an outstanding experience. They could not have been more warm, welcoming or helpful. They were professional and friendly. From the moment we arrived on the boat, they attended to our every need, asked what they could do to make our experience the best it could be and made sure that we were happy. They clearly love what they do and providing excellent service is very important to them. And on top of that they are incredibly nice! Big smiles all the time! They provided activities that were fun and engaging. After a delicious lunch on the first day, Tuan took us kayaking so that we could get up close to the spectacular lagoons and caves. We even saw monkeys! He is easy to be with, informative and enjoyable. Tuan is an easy conversationalist and made us feel like longtime friends. Upon our return to the boat they had a welcome reception for us and again they were easy to talk with and engaged all the guests so that everyone felt welcome. I have to say that one of the reasons we chose Swan Cruises was the smaller boat size. Our boat had only 9 cabins so it had a more intimate feel. It never felt crowded and on the top deck we felt as though we had all of Ha Long Bay to ourselves. Ha Long Bay is magnificent and peaceful and the vastness of it astonished us. We were so glad that we were experiencing it on a boat that lent itself to the grandeur we were seeing. We had talked with some gentlemen at our hotel in Hanoi who took a budget cruise and regretted it. They told us it was overcrowded, dirty, felt unsafe and the food was unsatisfying and there wasn't enough of it. We were so glad we chose Swan Cruises and had exactly the opposite experience. Everything was top notch and it was one of the most incredible experiences we've ever had. 

Meals were a highlight of Swan Cruises. The beauty of each plate that was presented, the flavors, the quanitity, the variety...equal to a 5 star restaurant. My daughter requested vegetarian options only and they surprised her by providing her with additional selections at each meal that she could enjoy. Even if they hadn't, there would have plenty that she could eat. We lost track at every meal how many plates were presented to us.(8? 10?) We struggled to eat it all but had to because it was just so delicious! The presentation of each was beautiful, but the taste was even better! Everything was fresh and flavorful.

Each morning Peter led us in tai chi. He is a tai chi master and provided gentle instruction.It seemed a fitting way to begin our day in such a beautiful setting. After a delicious breakfast, we boarded a smaller boat for the day that took us further into Ha Long Bay where we visited a floating market, a pearl farm and did more swimming and kayaking. We had a small beach that we swam to all to ourselves. It was relaxing and idyllic. 

Evenings on the boat were spent playing a traditional Vietnamese game, squid fishing, enjoying our fellow passengers and on our second night, since it was the full moon, they had a lovely full moon party for us on the deck with moon cakes and refreshment. Everything they did was perfect and designed to make our visit with them memorable and special. 

On our last morning we visited a massive cave that was very impressive. Back to the boat for final lunch and returned to Ha Long Bay City. We are incredibly thankful to Tuan, Peter and their staff for an unforgettable experience. It exceeded our expectations and it was the personal attention that they gave to us that we truly appreciate. I wholeheartedly recommend Swan Cruises. Clearly providing exceptional service is extremely important to them and they succeeded in every aspect. They were such genuinely nice people and we felt sad to be leaving them at the end of the trip. I feel we now have some wonderful friends in Vietnam. We feel that we were so fortunate to have booked with Swan Cruises for our visit to Ha Long Bay. Thank you Tuan, Peter and all the staff! 

Laurie T (Needham, Massachusetts)- United States

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