“Excellent cruise - Tommy was excellent!”

We went on the 2 night 3 day cruise with Swan Cruises in September. It was one of the best experiences we have had in over 5 months of travelling. Our tour guide, Tommy, was absolutely excellent - incredible English, an amazing sense of humour and a dedication to customer service that well and truly exceeded our expectations. The tour was well organised, the boat was well maintained and rooms were small but well appointed, and the food was absolutely excellent. The crew of the boat were absolutely charming and did everything to make sure we had a wonderful experience.

We would highly recommend a trip with Swan Cruises. The 2 night option gave us plenty of time to enjoy the Bay and also enjoy some downtime on the boat.

Aimee- New Zealand

See other Testimonial

  • ““10 Stars!!! Amazing Service!””

    ““10 Stars!!! Amazing Service!””

    My wife and I booked Swan cruise through hotel. When we got on the bus, the driver was so friendly. The bus is brand new and really good. The bus picked up some more people. We was on national high way . On the way from Hanoi to Ha Long, The guide...

    Jimrohn- Finland

  • "Knowledgable and friendly service, great time away”

    "Knowledgable and friendly service, great time away”

    Did the 3 day/2 night tour package, which included a pick up/drop-off from my Hanoi hotel. Travelling as a young, solo female I wasn't keen on the party-type bus, and I was glad and relieved that Swan Cruises is not that- it's chilled out...

    Alice Canton- New Zealand

  • Great Time and Personal Service

    Great Time and Personal Service

    We had a really great time enjoying our 16th Wedding Anniversary! Great weather and fantastic company! Our Guide, Mai is simply the sweetest gal, informative and looks very well after you! She totally goes out of her way to keep everyone informed,...

    Paramoswaron and Thavaselvi- Malaysia

  • Tommy made this trip delightful

    Tommy made this trip delightful

    You can't go wrong in Bai Tu Long Bay. The scenery alone is worth the trip.We also had the pleasure of having Tommy as a tour guide. Tommy has an incredible presence, balancing authority, knowledge, kindness, and humor to keep everyone on...

    Andrea- United States

  • “Exceptional service!!”

    “Exceptional service!!”

    It is my great pleasure to review Swan Cruises because we had an exceptional experience on our recent 3 day/2 night tour. The boat was lovely. Well maintained, well appointed, comfortable and clean. Everything was newly varnished and painted. The...

    Laurie T (Needham, Massachusetts)- United States