““10 Stars!!! Amazing Service!””

My wife and I booked Swan cruise through hotel. When we got on the bus, the driver was so friendly. The bus is brand new and really good. The bus picked up some more people. We was on national high way . On the way from Hanoi to Ha Long, The guide is named Peter (His Vietnamese name is Quyet). He got a good sense of humor. He make people on the bus laugh by telling the vietnamese culture, UNFORGETABLE man. the road was quite good., we was passing by Halong City. Finally, after 4 hours we saw Hon Gai island a small town known for its natural beauty. we was driving up and down to get to harbor.
We got off the bus at Hon Gai. A couple of minutes, We got cool welcome drink by staffs.. 10 mininutes later, we went to harbor to tranfer to Swan cruise by tender. When we approached this cruise , The transfer to the boat was smooth and we assembled in the dining area where our tour leader and the rest of the staff welcomed us with a xin chao The staffs greeted us so warmly, Then they give us a cool facecloth. 
The first impression was warm hospitality from the crew by offering me some mango juice as well as a warm smile. They give us introduction and itinerary so clealy. Then They gave us our room. Our room in the second floor is amazing. When we got into the room, we was impressed on the very nice room. We got balcony. If you book, The second floor is the best choice. They decorated it so cozy. This is a little things, but they care. They make us like our home. At balcony, they got chair and table to get some drink and see beauty of halong. This is after all. After that, We got the lunch, They served a private table.( Most cruise didn’t have private table, Only groups eat together). We got more private space for us. If you would like quite and private space, The Swan is the best choice, especially for your honeymoon. The bartender and waitreess was so nice. They serve us super carefully. We never get used that. We was offer so much good food but I couldn’t eat them all. In the afternoon, It took me 2 hours to get to Lan Ha Bay..I saw a beautiful Bay. They got 3 options for you: Kayaking, Bamboo Boat, Motor boat. The I and others people went all kayaking. My wife is afraid of water. In stead, She went to catch the fish. We took about 2 hours for kayaking. Normally, It took only one hour if you go with other boat. We went longer and saw more. The other guide( mr Tuan) took us to Dark and Light Cave. He is very helpful. It’s all from limestone mountain. On that mountain has many wild animals. Unlucky, We didn’t see them. If you are lucky, you will see. On the way back to the boat, We got the kayaking race with all people on the boat. 
Getting back to Tender, . I went swimming. I had a chat with staff It was such an interesting chat we had, After having a shower I had a nice sunset party on the sundeck. From here, You can see one of the most beautiful view in Ha Long... Then We got such a yummy dinner. When we finished, we started to play game. It make me brainstorm a lot. 
Then walking around, went to the sundeck and saw the night of Halong. We went fishing. We slept very comfortablely at the best of times. The next morning, we got up at 6 o’clock and went up to sundeck. One of the most unforgetable experiences is seeing the sunrise from horizon. View was a wonderful Tai Chi teacher( Mr Peter) as well. He is very good at Kungfu.
We had a nice breaksfast of fresh scrambled egg eggs, beef noodle, sweet jam and coffee. After breakfast, We went to SUNG SOT cave, one of the most beautiful cave in Ha long bay. We go through 3 small caves . I was so impressed the beauty of the cave.It took one and half hour to though the cave . Mr Tuan (our guide) show us the legend and gave us overview very detail. The heavenly on Land. 
When we returned to the boat we had lunch with the crew, settle my drink bills before saying goodbye to them. I enjoyed our drive back by local bus through the country I can't say enough about the service, the beauty of the boat, the AMAZING food (WHAT A CHEF! He’s so fun and help us make rose and swan from fruits), and the amazing beauty of the bays. Our tour guide (and server) was amazingly friendly and knowledgeable (as were, actually, all 4 guys on the boat). It was a lifetime experience. we can say it exceeded our expectations .Highly recommend Swan Cruise..

Jimrohn- Finland

See other Testimonial

  • "Knowledgable and friendly service, great time away”

    "Knowledgable and friendly service, great time away”

    Did the 3 day/2 night tour package, which included a pick up/drop-off from my Hanoi hotel. Travelling as a young, solo female I wasn't keen on the party-type bus, and I was glad and relieved that Swan Cruises is not that- it's chilled out...

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  • “Magnificent bay and Fantastic service”

    “Magnificent bay and Fantastic service”

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    Informative Tour Guide Mr Tam

    We just went on the 2 days 1 night cruise tours and had a great time! The food was delicious and plentiful and the time was filled with activities. The most memorable activity was kayaking in to a tunnle lagoon grotto where we saw about thirty...

    Savithri & Ranjith- United Kingdom

  • Definitely Recommended Your Swan

    Definitely Recommended Your Swan

    We had a wonderful time in Halong Bay. My parents recommended us to book our cruise via Brilliant Halong Cruises website and found that was great. They advised great things to go before our trip. They also arranged private transfer from Halong Bay...

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    Definitely do the three-day tour night tour if you have time

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